Hugg-It-All Return Policy

At Hugg-It-All, we value customer satisfaction and strive to ensure you are happy with your

purchase. If you are not satisfied,

our return policy provides a straightforward process to address your concerns.

Eligibility for Returns:

1. Timeframe: Returns are accepted within 30 days of the purchase date.

2. Condition:

- Items must be free of wear, tear, discoloration, or damage.

- Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items:

- Personalized or customized products.

- Items marked as final sale.

Return Process:

1. Initiate a Return:

- Contact us via email at huggitall@gmail.com or call our customer service team at (936)

522-7805.

- Provide your order number, reason for return, and any supporting documentation.

2. Shipping Returns:

- Customers are responsible for return shipping costs unless the product is defective or the wrong

item was sent.

- Use a trackable shipping method to ensure the safe return of your item.

- Address returns to:

Hugg-It-All Returns Department

58 Ruskin Dr W.

Montgomery, TX 77356

Refunds:

1. Processing Time:

- Once we receive and inspect your return, we will notify you of the approval or rejection of your

refund.

- Approved refunds will be processed within 5-7 business days to the original payment method.

2. Restocking Fee:

- A restocking fee of 10% may apply for non-defective items.

3. Exchanges:

- We offer free exchanges for defective or incorrect items. Contact us to arrange an exchange.

Defective or Incorrect Items:

1. If you receive a defective or incorrect item, contact us immediately with photos of the product and

your order number.

2. We will cover shipping costs for defective or incorrect items and arrange a replacement or full

refund.

Exceptions:

- Products damaged due to improper use or negligence are not eligible for a refund or replacement.

- Hugg-It-All reserves the right to deny a return if it does not meet the conditions stated above.

If you have any questions about this policy, please contact our customer service team at (936)

522-7805 or email us at huggitall@gmail.com. We are here to help!